Refund policy

Return & Refund Policy

Last Updated: June 27, 2025

At Buckaroo Bakery, everything we bake is made-to-order with care. Because of this, all refund and cancellation requests are reviewed on a case-by-case basis. The following policy outlines how we typically handle returns, cancellations, and refunds:

🧾 General Refunds

  • Refund requests must be submitted within 48 hours of purchase and must include proof of purchase (receipt or order confirmation).

  • Refunds will not be issued based on personal preferences or if a product “just wasn’t your thing.”

  • If your order contains a serious defect or issue, please contact us within the 48-hour window. Depending on the situation, we may offer a partial refund or store credit.

🛒 Online Orders

  • Online orders must be cancelled at least 48 hours prior to your scheduled pickup or delivery time to receive a full refund.

  • Cancellations made 24–47 hours in advance are eligible for a 50% refund.

  • Cancellations made less than 24 hours before pickup/delivery are generally non-refundable, though we may offer store credit at our discretion.

🍽 Catering Orders

  • Catering orders over $150 require a 25% non-refundable deposit at the time of booking.

  • Full payment must be received 72 hours before your scheduled pickup or delivery. If payment is not received, your order may be cancelled without refund of your deposit.

  • Catering cancellations made at least 7 days in advance are eligible for a full refund.

  • Catering cancellations made less than 7 days in advance may be eligible for a partial refund or store credit, depending on the circumstances.

⚠️ Final Notes

  • Because our products are made-to-order, all refunds and cancellations are handled on a case-by-case basis.

  • We do not guarantee refunds for late cancellations or dissatisfaction based on taste or preference.

  • Proof of purchase is required for all refund and cancellation requests.

  • Store credit, when offered, may be applied toward future items or catering services.